Service Centre Manager

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Location Johannesburg East
Contract Type Permanent
Date Posted 23 February 2012

Description
A Service Centre Manager

Responsibilities
Responsibilities include but not limited to:
Manage the service, operational and functional targets and report on the performance of the Service Centre
Manage order input and take action to ensure that stated lead times are achieved
Oversee the execution of manufacturing schedules and work to achieve milestones
Drive forward improvement of Core KPIs for the Service Centre
Strategize to ensure growth and sustainability of the Service Centre
Responsible for recruitment and selection, training and development, performance appraisals of all employees as well as rewarding and disciplining employees and addressing complaints and resolving problems within the Service Centre

Qualifications
Relevant Management Qualification and Diploma/Degree in the Engineering field

Requirements
Strong interpersonal and communication skills (both written and verbal)
Strong leadership and conflict resolution skills
Strong negotiation and problem-solving skills

Experience
5 years working experience in Engineering/Service Environment
5 years Management experience (People and Process)

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